FAQ
FAMILY DISPUTE
RESOLUTION SERVICE
We understand that you may be feeling overwhelmed and have questions about our services. Our goal is always to offer you support in a way that respects your culture and individual situation. Here are some common questions people have.
COMMON QUESTIONS YOU MAY HAVE
Mediation is a way to bring people together to talk about conflict and resolve disputes. Mediators are neutral and help turn your arguments into agreements. It is a voluntary process where the mediator facilitates open communication between all parties.
We can help conflicts about children when parents or carers are having a hard time agreeing. We can also help you have a facilitated conservation with government departments, schools, your workplace, and other agencies. Where agreements are made, we can document them for you.
No referral is needed for you to get in touch with our team at Dhulawang.
Yes, any family member can reach out for our help at Dhulawang if there are children involved.
Our team will provide support and advice based on your situation. We understand that all families are different, and every situation is different, and we will work with you based on the needs of your family and children.
Yes, grandparents are welcome to contact our team or any person who has a connection to the children.
Dhulawang is managed and operated by a majority Aboriginal board of directors and staff. We are mostly local people who want the best for Aboriginal families in the Kempsey and Mid North-Coast area.
We take confidentiality seriously. Our staff won’t talk to anyone else about you, your situation, or your family without your permission. We keep all your information encrypted and secure.
Our services are provided free to First Nations families in Kempsey and on the Mid-North Coast of NSW.
Please call 000 if you are in danger.
If you need help, and it is not an emergency, then please reach out to us on (02) 65621 745 for a yarn about the services we offer.
